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Definitions:
Within this page, the following terms have the following meaning:
The term “Company” refers to SC CREATIVE CONCEPT PROJECT SEVEN SRL, registered at Bucharest Trade Registry under no. J40/1956 / 19.02.2014, CUI: 32813109, with address in Bucharest, Sector 6, Prelungirea Ghencea 100.
The term “site” is the website hosted at WWW.URZEALA.RO an all its content
The term “URZEALA.RO” refers to URZEALA.Ro website and/or SC CREATIVE CONCEPT PROJECT SEVEN SRL. The term “content” means all the information contained by WWW.URZEALA.RO, including, without limitation to: text, images, information, design, code.
The term “order” is a convention on electronic media between SC CREATIVE CONCEPT PROJECT SEVEN SRL and the physical or legal person who fills in and completes the form for buying an item on the website WWW.URZEALA.RO that obliges the company to supply the products specified in the order and the buyer to make the payment. We allow ourselves to validate orders placed by people aged over 18.
The term “buyer” is the physical or legal person who fills in and completes the form in order to buy one or several items on WWW.URZEALA.RO.
The term “user” is the person who uses the services of this website (viewing, accessing information, browsing, registering, service requests etc.); the person who uses the services obtained by registering on the site.
WWW.URZEALA.RO website and its all content is property of SC CREATIVE CONCEPT PROJECT SEVEN SRL.
All copyright and other intellectual property rights over artworks, graphics, texts, video and audio content, trademarks, logos and other content available on this site are property of SC CREATIVE CONCEPT PROJECT SEVEN SRL or are used with permission.
Users may copy content from the site on their own computer, but it is not allowed to use the copied content to obtain material benefits. Also, it is not allowed to post and redistribute any part of the URZEALA.RO site or its content, unless there is written permission from the company for this.

Chapter 1: Registration on the site
To place an order on URZEALA.RO it is not necessary to register before.
However, to place an order it will be needed to provide some mandatory information which must be real and true. This information is: Name and Surname, Address, County and Residence place as well as your delivery address, phone number and an e-mail address to receive the order data. If one of the information above will change, please let us know using the form on the Contact page.
Once completed the order, a unique account will be created for you on URZEALA.RO. You will receive an automatic password which is important to be kept safe. If an unauthorized use of your account happens, please contact us immediately.
Once completed the order you give us consent to use your information according to Privacy Policy and to delivery the order and the information requested by you.

Chapter 2: How to place an order
Because every customer is different, we have more than one way to place an order on URZEALA.RO.
Please access the products featured on the site to choose what interests you. You will notice that for some products, where it is necessary to choose a certain size, there is a Size Guide that you can use.
1. By direct order on the site.
- To place an order on URZEALA.RO we invite you to see the offers on the site.
- When you find what you are looking for and after choosing the size, press the right button “Add to cart”
- In “My Shopping Cart” you can see all the products added for an order and when you finish shopping you must press “Checkout”
- Then specify the delivery and billing data and the payment method
At the end verify the filled data and press the button to send the order. You will either receive an automatic order confirmation email and you will be contacted within by an URZEALA.RO team member.
2. By phone
We expect you daily from Monday to Friday between 10 a.m. and 7 p.m. at + 0753.354.381 / + 0746. 436.897 to place an order or for any other question.
3. By a message sent by the form on Contact page
We expect your messages for orders or any other questions.

Products availability
All the products on the site have presented on their pages the situation of their availability. Those that have the mention “Out of stock” are not available on the site. Our products are made locally on limited series, so it is possible that some of the designs that are out of stock not to be restock.

Chapter 3: Payment
In order to make your shopping experience more pleasant and easier, on URZEALA.RO you have four payment methods:
- By money order (bank transfer) bank transfer in the account of SC CREATIVE CONCEPT PROJECT SEVEN SRL. In the case of OP invoice payment, bank fees related to the transfer are incurred by the customer.
- Money order (post office)
- Cash on delivery

- Paypal

- other online banking options as displayed on the website
The identification data for bank transfer payment or money order are:
Name of the company: SC CREATIVE CONCEPT PROJECT SEVEN SRL
No. Trade Registry: J40/5890/2012
C.U.I/C.I.F: RO 30233199
Headquarters: Prelungirea Ghencea 100, Sector 6
County: Bucharest
Bank account: RO 88BTRLRONCRT0407769001
Bank: Banca Transilvania

Chapter 4: Delivery terms
Our products are delivered directly to your house, anywhere in Romania or in the world.You will be notified by email  or by phonecall about the delivery of your ordered products.
- The delivery is made at the address requested by the customer.
- The delivery is made by transport companies with which URZEALA.RO has a contract: Romania Post, Fan Courier or by our own means.
- The products will be delivered in the original packaging URZEALA.RO plus the packaging of the transportation companies. If you notice irregularities in respect of the received package, please contact us immediately.

Delivery rates
To place an order on URZEALA.RO it is not necessary to register before.
The costs of delivery in Romania of the products ordered on URZEALA.RO is covered by the customer. This charge will be included in the invoice issued by URZEALA and it will be found in the total pay according to the order confirmation email.
The products on URZEALA.RO have displayed prices without the delivery charge. After you will add the products in the shopping cart on “My shopping cart” page you will have the delivery charge for your order. The delivery charge may be displayed on each product page.
The products can be delivered internationally. Formalities and custom duties levied through custom crossing are incurred by the customer.
Delivery term
The delivery term may vary from one product to another. We are trying to delivery it maximum 48 hours since the order was placed and confirmed. The delivery term starts from the day of the order confirmation. The delivery term mentioned is for guidance and can be extended in exceptional circumstances.

Pricing Policy
The prices are set when the products are displayed on the website and include VAT and may be changed if discount policy is applied. All prices are in lei. We take the right to change prices over time.

Chapter 5: Return policy
Your satisfaction is our priority. With URZEALA.RO you are satisfied 100% all the time. If not, you will receive your money back. According to Ordinance no. 130 from 31st August 2000 completed by Law no.51 from 21st January 2003 to approve the Government Ordinance no.130/200 “The customer is entitled to notify in writing that he waives the purchase without penalty and without giving any reason within 10 working days after receiving the product”
The products made by custom can not be returned. Also, the products taken from our headquarters are not considered distance selling according to law no. 51 from 21st January therefore can not be returned.

Return Terms
- You have to let us know that you want to return the products by e-mail contact@urzeala.ro or by phone at +0753.354.381 / +0746.436.897 / within the first 10 days after the receiving of the products
- The products may be returned only if they are in their original state, they haven’t been damaged due to utilization, if they are accompanied by their original packaging, all the tags attached to the product without being broken and all the documents receives in the box.
- For return please send the package via courier to our address: mr 98-100 Prelungirea Ghencea, bloc C, ap 18, sector 6, Bucharest
Money back within 5 working days in case of return
One the package with the products returns to us, URZEALA.RO is obliged to return the value of the products via bank transfer within 5 working days after the receipt and validation of the return. In this value are not included the delivery charges.
Money back, guaranteed!
You just have to let us know by phone that you want to return a product, send the package via courier and within 5 working days you will receive the money in the account specified by you.

IMPORTANT INFORMATION
All products are quality controlled and checked for any problems or defects before being send to the customer.
Although we try to offer a picture as accurate as possible in terms of colors of the products, the existence of a wide range of screens makes it possible for some colors to be slightly modified from the original. Therefore, URZEALA.RO can not ensure that what the monitor displays respects 100% the real color of the product.
If it happens to receive a product that is not in perfect condition, please contact us immediately.
The products delivered by our own means and the ones taken form our office are not considered distance selling according to law no.51 from 21st January 2003.
Our company does not assume any responsibility for handling, transportation for return nor accepts returned products that have defects resulting from these causes.

Chapter 6: Stipulations
1. URZEALA.RO site and its entire content is the exclusive property of its owners and it is commercialy represented by SC CREATIVE CONCEPT PROJECT SEVEN SRL
2. URZEALA.RO will protect the confidentiality of the customers data
3. URZEALA.RO reserves the right to limit the access to the site or to the offered services to some people or IP-s
4. URZEALA.RO does not assume the opinions and the effects of the opinions expressed on the site by users.
5. The whole content of URZEALA.RO is property of SC CREATIVE CONCEPT PROJECT SEVEN SRL. Copying or reproduction of it without the consent of CREATIVE CONCEPT PROJECT SEVEN is prohibited by law. All the published materials (including, but without limiting to articles, information, photos, data, audio/video content – generically named content) are protected by the legal provisions in force: Law no.8/1996 with subsequent amendments – regarding copyright and related rights, Law no. 84/1998 – regarding trademarks and geographical specifications and Law no. 129/1992, republished – regarding industrial drawings and patterns. The lack of mention regarding some legal texts or provision incidents do not lead to their inapplicability
6. The website and the Content are protected by Copyright Law from Romania and the provisions relating to copyright applicable on other territories than Romania. You may not copy, store, modify or transfer under any title, part of or the whole site and/or Content. The exploitation is free under the non-marketing condition and respecting the terms imposed by SC CREATIVE CONCEPT PROJECT SEVEN SRL.
7. Any form of copying, storing, modifying and/or transferring the Content is specifically prohibited without the written prior consent of SC CREATIVE CONCEPT PROJECT SEVEN SRL.
8. SC CREATIVE CONCEPT PROJECT SEVEN SRL is not responsible for any damages, existing litigations, appeared or arising in connection with/from copying, storing, modifying and/or transferring the whole or a part of the Content in any media.
9. All rights reserved. Users can download and print content from this site only for personal or non-commercial purpose.
10. It is forbidden to copy, reproduce, recompile, decompile, distribute, publish, display, modify, create derived components or products or complete services, as well as any way of exploitation of the Content of URZEALA.RO, except for the display on a personal computer screen or printing or downloading for personal and non-commercial purpose of certain documents or information expressly designed for this purpose with the condition of keeping unchanged all the elements that relate to intellectual and other property rights and the conditions of using those documents and information.
11. The information takeover by other sites can be made only after a written agreement is signed.
12. URZEALA.RO is not responsible for:
- damages in case of pursuing links and banners displayed on the site, the decision to pursue these links belongs to the user
- any damage caused by errors, viruses contracted on the site or unauthorized access. URZEALA.RO does everything possible to reduce or eliminate these threats, but it is not immune to them.
- any interruption of service delivery for reasons beyond the control of URZEALA.RO
- the damage produced while or due to using URZEALA.RO services.

Thank you!

Urzeala Team

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